Lacking professionalism in sourcing agents is a big concern for all global buyers, it has been a so controversial issue that folks have heated debate over the pros and cons of hiring China Sourcing Agent. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing so they shift the buyers’ attention to their very own services and advertise that they will never resort to this unethical behavior.
However, it should be admitted that all are essentially agents, plus they are all prone to belong to this lapse, but few of them shed much light on answers to this issue. The difficulty is just due to human nature. For instance, a number of them may have mixed feelings whenever they provide the quotations with their clients, they could ask themselves, “I found so amazing a supplier for my client, and they get so good price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a great deal, and it took me a a large amount of effort in talking to this supplier, do you work for my clients just to make ends meet?”
A common practice is that some suppliers willingly give sourcing consultants or translators an accumulation hidden commission so that you can win the order or even the latter asks for kickbacks from the suppliers, however, this practice is not merely unethical and unprofessional, but in addition practically unsustainable, because although unlikely some day the suppliers could tell the truth to the buyer, the sourcing agent would find himself merely a tool for your suppliers and, even worse, become no long trusted through the client.
The best and very likely the only solution is to facilitate a sustainable system that allows the sourcing agent to be fully incorporated into the buyer’s virtual office. The customer should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a few of the methods below:
Provide payment proof for every single transaction with the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this way, the original sum total in procuring the goods can be easily tracked and calculated.
Present detailed contact info of all suppliers and shippers for the client. Moreover, if the client must contact them for any clarification purposes, in the event the suppliers tend not to understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Say no to any form of hidden commission from your suppliers, stay impartial and objective in choosing suppliers for the client’s requirement. Always stay answerable and ready to accept the suppliers, deliver the buyer’s requirements for them in a timely manner, show to the suppliers that the buyer’s interests are physically and constantly represented.
At the client’s request, make tours for the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and ensure the suppliers fix all issues focused on the goods pre and post the delivery from the goods.
The purchaser can try a number of the methods below:
Offer a reasonable sourcing fee.. If at all possible, assist the agent create a message ID inside the name from the employer’s company so he is able to more convincingly represent the customer in working with the suppliers, likewise, the creation of Chinese website to buy stuff may also carry out the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc in the agent’s end. Motivation measures: Because the cooperation reaches an extremely stable and mature level, it may worth consideration to provide retainer fee or performance bonus to the agent based on savings achieved.